Frequently Asked Questions

Orders

How long does it take to process my order?

Orders are typically processed within 1–3 business days. During new drops or high-volume releases, processing times may be slightly longer.

Can I change or cancel my order?

We work quickly to fulfill orders, so changes or cancellations cannot be guaranteed. If you need assistance, contact us immediately after placing your order and we'll do our best to help.

How can I track my order?

Once your order ships, you'll receive an email with your tracking number and shipping updates.

Shipping

Do you ship internationally?

Yes. We currently ship to most countries worldwide.

United Arab Emirates, Australia, Austia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore. Rest of the World

Shipping costs and delivery times are calculated at checkout. 

How much does shipping cost?

United States

International

                                                                                                                                                  

How long does shipping take?

United States

International

My package says delivered, but I didn't receive it.

Please check with household members, neighbors, or your local carrier first. If you still can't locate your package, contact us and we'll do our best to assist.

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of delivery on unworn, unwashed items with original tags attached.

Can I exchange for another size?

Yes, if the requested size is available. If not, we'll issue store credit or a refund according to our return policy.


Products

How do your shirts fit?

Most products fit true to size unless otherwise noted on the product page.

If you prefer an oversized fit, we recommend sizing up.

Will sold-out items be restocked?

Some staple items may return, but most limited collections are produced in small quantities and may never be restocked.

How should I wash my apparel?

To keep your gear looking its best:

Payments

What payment methods do you accept?

We accept all major credit and debit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other secure payment methods available at checkout.

Is my payment information secure?

Absolutely. All payments are securely processed through Shopify using industry-standard encryption. Mill Off Merch never stores your payment information.

About Mill Off Merch

What does "Mill Off Merch" mean?

Mill Off Merch represents the mindset of creating wealth, something bigger than clothing. A Million Dollars Off Merchandis!!!

When do new collections drop?

Follow us on Instagram to be the first to know about new releases, exclusive drops, and restocks.

Need More Help?

If you have any questions that aren't answered here, contact us anytime.

Email: support@milloffmerch.com

We'll get back to you as soon as possible.